What is your return policy?
We will credit your account within two billing cycles. Contact us if you experience any delays.
- Shipping charges are only refunded if we made a mistake on your order.
- Our refund policy covers only the cost of the products.
How do I return an item?
Sending an item back
- Pack the item(s) using our original box and packing material to prevent damage in transit.
- Send your return via United Parcel Service or insured U.S. mail, using a label addressed to Pictoob at the company address on the contact us page.
Damaged or defective merchandise
If you receive a damaged or defective item, please contact us as soon as possible and we will resolve the situation.
- If you have any additional questions about returning an item to Pictoob, please contact us.
- Sending an item back
How do I return a gift?
To return an item that you received as a gift, please contact us.
How can I check the status of my return?
Our company does not currently support an online order tracking system. If you have not received your refund in an adequate time, please contact us and we will resolve the situation.